Terms & Condition

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When placing an order with delightsleep.co.uk you agree to be bound by the terms and conditions set out below. 

These terms and conditions are relevant to all products and services provided by delightsleep.co.uk via telesales or our website. These terms and conditions do not affect your statutory rights as a customer.

1. General

1.1 Each order placed will be contractually binding once your confirmation of the order has been received. It is the discretion of the company to accept or decline any order. 

1.2 When corresponding with us in any form please quote your order confirmation number.

1.3. delightsleep.co.uk has the right to amend and change the terms and conditions at any time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities, and all other subjects.

1.4 All items are provided with a 1-year manufacturer’s warranty (about article 8) 

1.5 Many items come flat-packed and need to be assembled. They are designed so they can be assembled by a reasonable individual. We highly advise you not to make arrangements with any tradesmen hired to assemble the furniture until you have checked that the new goods have arrived and that all parts have been delivered and nothing is damaged.

1.6 any existing furniture must be also not disposed of or disassembled until the new goods have been delivered as delightsleep.co.uk will not be liable for any failed deliveries out of its control (about article 6).

1.7 All memory foam mattresses come vacuum-packed and rolled 

2. Cancellation 

2.1 If you would like to cancel your order or amend the order please contact delightsleep.co.uk at least 24 hours before the delivery of the item

2.2 Please allow up to 5-10 Working days for the funds to show in your account from the point of cancelation assuming goods have not been dispatched.

2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £25.00 to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.

3. Returns and Exchanges 

3.1  You have a 14-day money-back no-quibble return from the day you receive the goods. However, some provisions apply 

3.1.1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged)

3.1.2 Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused. 

3.2 Defective or incorrect item – if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.

3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.

3.3.1 If the item has been damaged by you or from the incorrect use of the item, this will breach your warranty and we shall not replace the items

3.4 If there is nothing defective or incorrect with the item and you want to return the item we can arrange a collection for you via our Furniture delivery team for £49. The cost of receiving the goods, and the collection service, will be deducted from your refund. Goods can be returned via courier arrangements.  This is also subject to 3.1.1 and 3.1.2

3.4.1 When arranging a collection service for damaged or faulty goods on the agreed date, you must be available on the date and time arranged. If collection is missed on more than two occasions due to failure to be available you will be liable for any further costs to collect the goods.

3.4.2 Any mattresses that have been used and it is passed the 14-day money-back guarantee cannot be returned 3.4.3 We will not accept liability for item defective from fair wear and tear, damage by the consumer, negligence, or damage from a third party

3.4.4 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your capacity

3.5 Returning the items yourself – You will be subject to all the above conditions

3.5.1 – We will not be offering any compensation for the journey, this includes but is not limited to money for fuel, courier expenses,  time off work, and all other related matters 3.5.2 – All parts, fixtures, and fittings must be returned, any parts damaged during transit will be chargeable with the cost deducted off the refund when returned to us via your courier arrangements.

3.6 You remove the right for a refund if you dispose of the item before it has been collected or returned 3.7 Refunds are not issued before the collection of goods.

4. Collections 4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however, we will try to make it suitable for you. 4.2 If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email.

4.3 Our courier service will only collect from the communal door and will not collect from any upper floors or below floors i.e. basement 4.3.1 The Removal Service of your old bed frame is subject to the collection goods being dismantled & Suitably packaged and ready for the courier to remove.

4.3.2 Room of Choice Available from £15 Per Bed/ Divan Set (Mattress included) 4.4 If you require the courier service to collect from a room in your home we will not be liable for any negligence caused to you or your property. This is at your own accord and risk. delightsleep.co.uk will not be liable for any damages.

4.5 If damage does occur and you do not oblige to the above policies and open a dispute, we can require payment for wasted costs for collection

4.6 Once again we remind you that you have a legal obligation to take reasonable care of the products received (all the original packaging is left with you) and if you breach this we have the right to be compensated for the breach 4.7 Allow up to 5-10 days for the funds to be returned from the point of collection. 4.8 You are also subject to 3.6

5. Description and Specification of Items and site. The delightsleep.co.uk brand is owned and operated by Delight sleep Limited. BRIDGE HOUSE, 9-13 HOLBROOK LANE, COVENTRY, CV6 4AD.

5.1 All images, drawings/illustrations, sizes, and descriptions advertised on our website or the product packaging are created to assist you with an approximate idea of the items we provide on our website 5.1.1 All our goods and services descriptions are updated regularly and we provide the most suitable descriptions about the item

5.1.2 All the goods are manufactured according to industry standard colors. This includes mattresses following all the UK fire-resistant guidelines and policies 5.2 All items will be provided with the specification as detailed in the description.

5.2.1 delightsleep.co.uk will make all efforts to match colors and stitching to all the finishes on the item, however in some instances, colors and stitching may vary 5.2.2 Depending on the climate conditions colors may change

5.2.3 About 5.2.1 mattresses' bodies may vary, however, mattress specifications remain equivalent to the descriptions. 5.2.4 All Divan beds come with a plain headboard as illustrated, in Image 2 or 3 and not the one in the title image unless specified otherwise.

5.3 All images on the website are digitally created and therefore depending on the medium you are viewing them on and the settings, images may present themselves slightly differently 5.4 In very rare cases delightsleep.co.uk will provide items that have minor descriptions and specifications differences, however, will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.

6. Delivery 

6.1 delightsleep.co.uk shall make all efforts to deliver the order within the time frame that has been requested or confirmed. Moreover, we only provide estimates and not guarantees. However, for reasons out of our control deliveries may get canceled or may not be delivered and we shall rearrange them for you

6.2 To prevent fraudulent transactions, if you would like to change the delivery address you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license passport copy would suffice for us to change the address

6.2.1 It is at delightsleep.co.uk discretion to change the address and we have the right to decline to change the address 6.2.1.1 Once the item is dispatched or routed the address cannot be changed and if you would like to change the address it may incur a charge for redelivery

6.3 All your items when being delivered to you will be fully insured by us 6.4 If you miss delivery of an order that has been confirmed, you may incur a charge for a redelivery

6.5 If for any reason the courier service does not deliver your item, we will not be liable for any time taken off work or other costs that occurred as a result. 6.6 Deliveries through the festive periods and national holidays may incur an additional charge

6.7 When you have ordered multiple items, you may have two or more deliveries because some items may come directly from the suppliers and others supplied by our in-house courier. We will do our utmost to ensure that the items are delivered on your specified date

6.8 If there are any restrictions to, the delivery address, it is your duty to notify us and provide the necessary information 6.9 It is your duty to make sure that the delivery to your address is obstruction-free

6.10 When placing an order with us we do not accept any responsibility for any damage to your property during delivery or negligence caused by the couriers. 6.11 We will not be liable for any repairs or costs about all subject matters linked to

6.12 We do not offer any service to dispose of old beds or mattresses as well as removing the packaging

6.13 in-house. co. will share your delivery details and contact information with its couriers. Our couriers will use your contact information to allow you to select a delivery date of your choice, call you a day before arrival, and make bookings suitable to your needs. Customers can opt-out from our couriers using your information to contact you are accessing make delivery arrangements, call our offices, or email us before or after your purchase

7. The Order 7.2 Once the goods are delivered they will be your responsibility 7.3 About 3 and 4 we will not be liable for any storage costs that you incur Aboutwhile we exchange or collect 7.3.1 This also applies if our courier service or supplier has sent out the wrong item/s 7.4 Occasionally when vacuum packed and rolled memory mattresses arrive they naturally give off a chemical smell as they are manufactured using polyurethane and other chemicals. These are organic compounds and you will need to let them air for at least two days in rare cases allow up to 7 days.

8. One-Year Manufactures Warranty 

8.1 With all our products you have also secured a FREEone-year'sranufacturer warranty. The warranty starts from the date you sign for the delivery of goods. However manufacturer some exclusions do apply 

8.2.1 – We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your capacity 

8.2.2 – Carrying out your repairs or attempts to reconstruct any parts. 

8.2.3 – Damages through misuse, negligence, or third party 

8.2.4 – Inability to provide sufficient proof or evidence of the extent of the damage. 

8.2.5 – Items assembled on a hard floor.

8.3 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within one year for a full refund. delightsleep.co.uk will ONLY replace the parts or product in question. No alternative or different product will be offered. It is at our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate when auditing your concerns

9. Force Majeure and Limitation of Liability 

9.1 delightsleep.co.uk is excluded from all liability related to any failure to perform, or delay in performance of, any obligations under a contract that is caused by events out of our control 

9.2 The total liability whether negligence or any other losses would be limited to the value f the order

9.2.1 This includes but judgment is not limited to profit loss, consequential damages, expenses, lost income, third-party claims third-party, etc

10.1 Data Protection and GDPR

We comply with all the statutory requirements of the Data Protection Act 1998 as well as the General Data Protection Regulation and all your personal information are confidential and secure. Your information will never be shared or sold to any third party.

11. Assembly Service 11.1 Premium assembly service & option to remove package is available for £50 per Divan set 11.1.1 The Removal of the Old Bed Set is £50 Including One Mattress 

11.2 Our Assembly service guarantees the delivery of the goods to the Room of Choice 11.3 The courier will only deliver to the room of choice as far as the 3rd floor unless the residence has a lift or automatic access to your floor.

11.4 The Assembly Service & Removal is only subject to the designated delivery address 11.5 Room of choice, Premium Assembly Service & Removal Service subject to Reading & Signing the Release of Liability Waiver

Next-Dayat Delivery & Day Of Choice Delivery

Any questions? Call us at 0121 439 0202 or email delightsleep@gmail.com